Shipping Policy

At Vorunex, we are dedicated to delivering every order safely, efficiently, and with complete transparency. This Shipping Policy explains how your order is processed, shipped, and delivered so you know what to expect from the moment you place an order until it arrives at your doorstep.

Our Shipping Commitment

Shipping is an important part of the overall shopping experience.

Every order placed with Vorunex follows a structured fulfillment process designed to provide:

• Careful and secure packaging.
• Efficient order processing.
• Reliable shipment through trusted delivery partners.

We work with reputable logistics providers to help ensure dependable delivery while minimizing unnecessary delays whenever possible.

What Happens After You Place an Order

Step 1 – Order Processing

Once your payment has been successfully completed, your order enters our processing stage.

Processing Time: 1–2 business days

During this stage, we will:

• Verify your order details.
• Inspect the product before shipment.
• Prepare secure packaging.
• Arrange the shipment with our shipping partners.

During holidays, promotional campaigns, or other high-volume sales periods, processing may require slightly more time. Even during these periods, we strive to dispatch every order as quickly as possible.

Step 2 – Shipping Charges

Any shipping fees that apply to your order will be clearly displayed during checkout before payment is completed.

You can expect:

• Transparent shipping costs.
• No hidden delivery fees.
• No unexpected charges after your order has been placed.

The total amount displayed at checkout is the final amount you will be charged.

Estimated Delivery Time

After your order has been shipped, the estimated delivery time is generally:

Estimated Delivery: 4–7 business days after shipment.

Orders may be fulfilled from our warehouse(s) located within the United States.

The warehouse used for fulfillment depends on inventory availability and stock location at the time of shipment.

Important:

Delivery estimates are provided for reference only and cannot be guaranteed.

Shipping timelines may be affected by circumstances outside our control, including:

• Carrier transportation delays.
• Severe weather conditions.
• Remote or difficult-to-access delivery areas.
• Customs inspections or clearance procedures.

Order Tracking

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Please keep in mind:

• Tracking updates may require 24–48 hours before appearing.
• Temporary pauses in tracking updates are normal during transit.
• A temporary lack of tracking activity does not necessarily mean the shipment has been lost.

If you have questions about your shipment, our customer support team will be happy to assist you.

Taxes, Duties, and Customs

Orders Within the United States

Applicable sales tax will be calculated during checkout in accordance with state and local tax regulations.

International Orders (Where Available)

Depending on your destination country, your shipment may be subject to additional charges, including:

• Import duties.
• Value Added Tax (VAT).
• Customs clearance or processing fees.

These charges are determined by your local customs authorities and remain the responsibility of the customer.

Please note that Vorunex does not control customs procedures and cannot guarantee customs processing times.

Changing or Canceling an Order

Orders begin processing shortly after they are placed so that we can ship them as quickly as possible.

If you need to:

• Update your shipping address.
• Cancel your order.

Please contact us immediately at:

Email: service@vorunex.com

Once an order has entered processing or has already been shipped, changes or cancellations may no longer be possible.

Shipping Issues and Customer Support

We review every shipping-related issue individually to provide an appropriate and fair resolution.

Damaged Deliveries

If your package arrives damaged, please contact us within 72 hours after delivery and provide:

• Clear photographs of the damaged product.
• Photographs showing the condition of the shipping package.

Our team will investigate the issue and determine an appropriate solution, which may include sending a replacement product.

Lost Shipments

If the shipping carrier officially confirms that a package has been lost during transit, Vorunex will provide:

• A replacement product; or
• Another appropriate resolution,

at no additional cost to you.

Contact Information

If you have any questions regarding shipping, order tracking, or delivery, please contact us.

Store: Vorunex
Email: service@vorunex.com
Phone: +1 (601) 601-8750

Business Address:

SUKIBAY COMPANY LIMITED
RM 1911A, UNIT F, 19/F, GOLDEN BEAR CENTRE, 66 CHAI WAN KOK STREET, TSUEN WAN, HONG KONG

US Office:

188 E Capitol St Suite 800
Jackson, MS 39201
United States